SIOP and Customer Success Manager

Carrier Corporation - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Specialty Trade Contractors

About the position

Carrier is seeking a SIOP & Customer Success Manager to join our Commercial HVAC Operations team in Charlotte, NC. This role is pivotal in ensuring that our factory's long-term scheduling and capacity planning align with customer and market requirements, as well as our financial commitments. The SIOP & Customer Success Manager will be responsible for optimizing factory lead times and scheduling for aftermarket and accessory order delivery, ensuring that we meet our customer delivery expectations while managing our inventory effectively. In this position, you will collaborate closely with customer service to ensure that our production schedules are aligned with customer needs. You will be tasked with developing a master schedule for the Charlotte factory, which will be based on sales orders, order pipeline, and market demand. Your role will also involve creating accurate component-level forecasts using digital tools to reduce lead times and optimize inventory levels. You will play a key role in measuring, analyzing, and reporting on key SIOP supply metrics, while also monitoring adherence to key performance indicators (KPIs). Additionally, you will be involved in the Excess & Obsolete (E&O) inventory reviews, conducting root cause analysis to understand the reasons for schedule misses, and developing action plans to improve on-time delivery. This position requires a proactive approach to managing supply planning and scheduling for aftermarket and accessory orders, as well as collaborating with various internal teams to generate recommendations that address capacity issues and support long-term sales demand. You will also manage the phase-in of engineering changes into the schedule, ensuring that new programs and sustaining engineering changes are effectively integrated.

Responsibilities

• Develop a master schedule for the factory based on sales orders, order pipeline, and market demand
• Work closely with internal teams (CHVAC SIOP team, sales, product marketing, and customer service) to deliver on customer requirements and forecast appropriately to optimize factory capacity
• Create accurate component-level forecasts utilizing digital tools to reduce chiller lead time and optimize inventory
• Identify key data needs, metrics, and inputs to help drive the correct business decisions in the overall SIOP process
• Understand and communicate plan changes, risks, and overall process performance
• Manage supply planning and scheduling for aftermarket and accessory orders
• Measure, analyze, and report key SIOP supply metrics while monitoring adherence to key performance indicators (KPIs)
• Play a key role in Excess & Obsolete (E&O) inventory reviews, root cause analysis, and develop action plans to reduce excess inventory
• Perform root cause analysis to understand reasons for schedule misses and incorporate corrective actions to improve on-time delivery
• Collaborate with internal groups (Sales, Demand Planning, Material Managers, and Production Planning) to generate recommendations to solve capacity issues and support long-term sales demand
• Manage the phase-in of engineering changes into the schedule including new programs and sustaining engineering changes

Requirements

• Bachelor's degree
• 5+ years of experience in the supply chain (SIOP, Forecasting, Demand Planning, Supply Planning, Inventory Planning, Materials Management, Master Planning, & Scheduling)

Nice-to-haves

• Business knowledge, general management, and leadership capability to lead business or functional teams
• Action-oriented, results-driven with analytical and problem-solving skills
• English verbal and written communication skills
• Work independently, collaboratively, and effectively manage multiple tasks
• Project management skills
• Business acumen specific to Inventory, Revenue, Units, and Margin
• Build cross-functional relationships through strong communication and interpersonal skills
• Inventory optimization
• Use and/or implement advanced tools and systems for planning and inventory management
• Advanced capability in Microsoft Excel and PowerPoint
• Experience with Make to Order/ Engineer to Order (MTO/ETO) manufacturing environments

Benefits

• Health insurance
• Retirement savings plan
• Flexible working
• Parental leave
• Paid-for external training programs and courses