SIS/CRM Administrator

Brazosport College - Lake Jackson, TX

Full-time - Entry Level

Lake Jackson, TX

251-500 employees

Educational Services

About the position

The SIS/CRM Administrator at Brazosport College is responsible for the administration and support of the Anthology Student Information System (SIS) and Anthology Reach (CRM), along with related third-party applications. This role involves user support, project leadership, and collaboration with various departments to ensure data quality and system stability. The administrator will serve as a subject matter expert and point of contact for Anthology on campus, assisting in the development of system extensions and managing integrations with third-party vendors.

Responsibilities

• Provides administration of all aspects of support for the Anthology Student Information System (SIS) and Anthology Reach (CRM).
• Determines user SIS and CRM needs/problems and provides user support.
• Researches SIS and CRM needs/problems with Anthology and third-party providers.
• Creates, pilots, and documents solutions for SIS and CRM issues.
• Works collaboratively with cross-functional teams from various divisions such as Financial Aid, Admissions/Registrar, and Counseling.
• Leads cross-functional teams in SIS and CRM related project work.
• Serves as a functional Anthology Subject Matter Expert on campus.
• Assists in the development of system extensions and integrations.
• Collaborates with third-party vendors and contractors on projects regarding workflows, custom reports, and forms.
• Monitors and reports data quality in collaboration with relevant committees and departments.
• Assists with data quality management to ensure accuracy and stability of system data.
• Supports online tools associated with the student information system.

Requirements

• Minimum of a bachelor's degree from a regionally accredited college or university.
• Experience in programming, preferably SQL & C#.
• Experience working on SIS, preferably with Anthology.
• At least three years of experience in user support of complex information systems.
• Excellent organizational skills and detail-oriented work habits.
• Strong communication skills (oral and written), including strong customer relations skills.
• Demonstrated ability working with culturally diverse populations.

Nice-to-haves

• Other qualities, experiences, and skills that enhance one's value to the institution.