Overall operations responsibility for the planning, strategic direction, customer focus and delivery of products and services in a site. Provides people and financial leadership to grow both revenues and profit performance and to improve the quality of products and services. Builds customer loyalty. Anticipates and/or design future change and implement through rapid sustainable change to achieve above average standards of customer satisfaction. This job is a General Manager in a medium to large site (>400 employees). Provides direct and indirect supervision to all subordinate managers and employees at a site. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Has overall P&L responsibility for site operations. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of business unit operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.
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Job Type
Full-time
Career Level
Manager