SITE LEAD Data Center - Boydton

TEKsystems - Boydton, VA

Full-time - Entry Level

Boydton, VA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Site Lead Data Center position at ZT Systems involves overseeing the deployment and maintenance of ZT servers in customer datacenters. The role requires a balance of technical skills, attention to detail, and customer focus, ensuring that service tickets are addressed promptly and that server health is maintained. The technician will represent ZT Systems in front of customers, providing high-quality service and feedback to the engineering team.

Responsibilities

• Respond to service tickets for ZT servers in customer datacenters in a timely manner
• Keep parts lockers up to date and properly stocked at all times
• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
• Track server fleet health and validate that ZT is always exceeding customer requirements for total servers online
• Provide consistent, detailed feedback to the ZT engineering team on failures, serviceability of servers, and integration with the datacenter
• Apply firmware and BIOS updates as needed using ZT engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
• Be an outstanding representative of ZT Systems at all times

Requirements

• Degree in a computer-related field (Bachelor's Degree preferred) or 2+ years of equivalent experience in computer science, electrical engineering, telecommunications, or related discipline
• CompTIA A+ Certification
• CompTIA Server+ Certification
• MCP/MCSE Certification a plus
• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers
• Ability to regularly lift and move server systems that weigh up to 70lbs
• Fanatic attention to detail in inventory, trouble tickets, asset tag updates, wiring plans, etc.
• Basic experience with Linux terminal
• Basic experience with Windows CMD
• Demonstrated strong ownership, self-motivation and ability to work autonomously
• Ability to work successfully with geographically dispersed teams

Nice-to-haves

• Experience with hardware troubleshooting

Benefits

• Equal opportunity employer
• Diversity and inclusion policies