Site Manager

Ricoh Electronics - Tolleson, AZ

Full-time - Mid Level

Tolleson, AZ

Machinery Manufacturing

About the position

The Site Manager is responsible for overseeing the daily operations of a small to medium site, managing a small team, and ensuring the delivery of contracted services such as copy services, courier services, and managed print services. This role involves assessing talent, conducting performance management activities, and fostering a positive work culture to maximize employee retention and customer satisfaction.

Responsibilities

• Manage daily operations of a small-medium size site while overseeing a small team of direct reports.
• Prioritize multiple and competing priorities while communicating team vision and creating a positive work culture.
• Demonstrate knowledge of Ricoh products and offerings, providing alternatives to improve operations.
• Manage production labor percentages and ensure quality control labor meets company standards.
• Implement and manage RICOH Service Excellence tools to improve operational quality.
• Work with customers to improve business processes and ensure achievement of Service Level Agreements.
• Create a customer-focused environment through regular feedback and satisfaction surveys.
• Assist in achieving goals in audit and deadline standards and compliance.
• Ensure proper staffing by matching employee skills with production demands.
• Motivate employees and recognize their accomplishments through Ricoh Recognizes programs.
• Communicate job expectations and provide training, coaching, and performance evaluations to direct reports.
• Identify training and performance planning targets for staff development.
• Maintain daily contact with the customer to understand their requirements.
• Identify gaps in service delivery and adjust processes accordingly.
• Facilitate resolution of issues related to pricing, orders, and invoicing by communicating with the sales department.
• Create and support site reporting, customer presentations, and business reviews to align with contractual requirements.

Requirements

• High school diploma or GED required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• 3-5 years of customer-facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Proficient in Off 360.

Nice-to-haves

• Complex problem-solving skills
• Ability to present to medium-sized groups
• Professional customer service skills
• Professional technical aptitude
• Professional written and verbal communication skills