Site Operations Coordinator

UNAVAILABLE - Clarksville, IN

Full-time - Entry Level

Clarksville, IN

About the position

The Site Operations Coordinator at VNA Health at Home plays a crucial role in ensuring the smooth operation of the organization's site locations. This position encompasses a variety of functions including customer and clinical support, human resources assistance, facilities management, and employee engagement activities. The coordinator is responsible for managing legal and regulatory postings, supporting clinical education, and overseeing new hire onboarding processes, all while maintaining a focus on compassion and collaboration to enhance patient care and employee satisfaction.

Responsibilities

• Perform customer and clinical support functions critical to site operations.
• Assist with human resources support including talent acquisition and onboarding.
• Manage 3rd party records requests and facilities management.
• Support employee engagement activities to drive retention.
• Answer and direct phone calls and greet customers promptly and friendly.
• Manage legal and regulatory postings in the agency office.
• Provide administrative support to site leadership, including billing and vendor management.
• Oversee clinical education processes and manage clinical resources/materials.
• Conduct Day One New Hire Orientation for new employees.
• Manage new hire access forms and order required technological equipment.
• Track and monitor recruitment and retention activities as directed.
• Maintain accurate digital employee personnel files and oversee credentialing needs.

Requirements

• High School diploma or equivalent.
• Minimum of two years customer service experience required.
• One year of medical office related experience preferred.
• Two years of payroll related experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Detail oriented with strong organizational and time management skills.

Benefits

• Generous company annual bonus structure
• Excellent Vacation Plan
• Seven paid holidays and four floating holidays (PTO)
• Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
• Delta Dental Plan
• EyeMed Vision Plan
• Fidelity 401(K) Plan
• Lyra Mental Health Benefits
• Cigna Life/AD&D Plans
• Cigna Long Term Disability
• Cigna Short Term Disability
• Cigna Critical Illness/Group Universal Life Insurance
• Tuition Reimbursement