Site Operations Manager II (Onsite)

May Mobility - Eden Prairie, MN

Full-time - Mid Level

Eden Prairie, MN

Professional, Scientific, and Technical Services

About the position

The Site Manager at May Mobility will lead operational activities at a site, ensuring seamless shuttle operations while managing a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators. This role is crucial in maintaining high standards of quality, safety, and reliability in the company's autonomous shuttle services, contributing to the integration of May Mobility into the local transportation culture.

Responsibilities

• Ensure that operations follow rigorous safety guidelines and develop a culture of safety.
• Implement and oversee daily protocols and reporting; track site performance metrics to improve outcomes.
• Meet financial goals and align spending with the site operating budget.
• Provide exceptional service for both customers and passengers.
• Partner with People Operations for staffing and performance management decisions.
• Ensure site staff communicates effectively with engineers regarding technical issues.
• Train new site leadership and test new vehicle technology rollouts in collaboration with Field Operations.
• Create a work environment that values all team members and embodies May Mobility values.
• Cover shifts outside normal business hours as needed.

Requirements

• Associates degree or higher in Business, Technical Operations, or related field.
• Previous experience as a formal people leader in a fast-adapting, customer-focused environment.
• Proven experience making judgment calls in ambiguous situations.
• Experience developing processes and managing projects.
• Excellent written and verbal communication skills with attention to detail.
• Ability to work effectively with team members at all levels of the organization.
• Ability to lift up to 50 lbs.
• Ability to stand for prolonged periods and climb ladders (infrequent).
• Ability to work outdoors in varying temperatures and weather conditions.
• Valid U.S. Driver's License and willingness to undergo a driving record check.

Nice-to-haves

• Bachelor's degree or higher in Business, Technical Operations, or related field, or equivalent experience.
• 3+ years experience as a people leader in a fast-adapting, customer-focused environment.
• Leadership experience in a startup environment.
• Proven change management experience.
• Prior experience in an operations or logistics background.
• Working knowledge of Google Suite, Slack, Jira, and Asana.