Site Reliability Engineer - Cloud

Tyler Technologies - Yarmouth, ME

Full-time

Yarmouth, ME

Professional, Scientific, and Technical Services

About the position

The Site Reliability Engineer - Cloud at Tyler Technologies is responsible for developing and supporting financial management solutions that integrate with various organizational functions. This role focuses on ensuring the performance, reliability, and scalability of AWS EKS-based systems while collaborating with product support teams to enhance customer experience through automation and self-service tools.

Responsibilities

• Implement tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
• Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
• Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost effective.
• Apply software engineering best practices to comprehensively address and resolve problems.
• Collaborate with product support teams to drive efficiency and enhance customer experience through self-service tools and automation.
• Ensure timely response to incidents and support requests, collaborating effectively on solutions.
• Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
• Lead and participate in incident retrospectives to enhance future response efforts.
• Participate in on-call rotations, providing critical support as needed.

Requirements

• An extensive and successful technical career within reputable technology firms, particularly with large-scale cloud applications.
• Expertise in Site Reliability Engineering concepts and practices, including the use of observability platforms and monitoring tools.
• Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
• Proficiency in infrastructure as code technologies, such as Terraform.
• Strong software engineering skills in languages like Python, JavaScript, or Go.
• Familiarity with DevOps and CI/CD methodologies.
• Bachelor's degree in Computer Science or related field.

Benefits

• Competitive benefits to support health and financial wellness.