Splunk
posted 2 months ago
The Cloud organization at Splunk is dedicated to building and maintaining robust and resilient platform solutions for the SaaS hosting of Splunk's enterprise software. The TechOps team plays a critical role in monitoring and resolving issues that affect the availability and performance of Splunk for our cloud customers, operating 24/7. As the authority on customer experience, the TechOps team serves as a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. TechOps engineers lead their respective queues, ensuring that all requests are addressed promptly and effectively. In this role, you will be responsible for providing technical support for the Splunk Cloud fleet, performing impact assessments, and problem-solving according to established procedures. You will document issues and remediation steps, assist other TechOps engineers with complex tasks, and represent the TechOps team in meetings to recommend new procedures and processes. Your ability to restore normal service operations quickly during escalated incidents will be crucial in minimizing the impact on business operations. This position requires a commitment to quality customer experience and the ability to work nights, weekends, and swing shifts. As a TechOps Engineer, you will work with large complex systems and have a passion for distributed systems. You will be involved in automating processes and making data-driven decisions to enhance the efficiency of operations. Your role will also involve collaborating with various stakeholders, including business partners and other TechOps engineers, to ensure seamless communication and support for Splunk's cloud offering.