Splunk

posted 3 months ago

Full-time - Entry Level
Remote
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Splunk is dedicated to building a safer and more resilient digital world, and as a Site Reliability Engineer in the TechOps team, you will play a crucial role in maintaining and improving the performance of our cloud services. This position is designed for early-career professionals who are eager to contribute to the next generation of our large-scale Cloud offering. You will be part of a team that monitors and resolves issues affecting the availability and performance of Splunk for our cloud customers 24/7. Your responsibilities will include providing technical support for the Splunk Cloud fleet, performing impact assessments, documenting issues and remediation steps, and leading support cases to ensure timely resolution of requests. In this role, you will work closely with other TechOps engineers and business partners, communicating through various channels to address complex tasks and represent the TechOps team in meetings. You will be expected to use internal tools to restore normal service operations quickly during escalated incidents, ensuring a quality customer experience. The position requires a commitment to working nights, weekends, and swing shifts, as well as a passion for large complex systems and automation. You will be expected to make data-driven decisions and proactively identify issues before they impact customers. This is a fully remote position, and candidates must be U.S. citizens working on U.S. soil to be considered. The role requires the ability to obtain a security clearance, which is a prerequisite for employment. Splunk values diversity and inclusion, and we encourage applicants from all backgrounds to apply.

Responsibilities

  • Provide technical support for the Splunk Cloud fleet
  • Perform impact assessments and problem solving according to established procedures
  • Document issues, remediation steps, and help with follow up problem management
  • Lead support cases and ensure queue management
  • Communicate with TechOps engineers and business partners around Cloud through email, chat, and in person
  • Assist other TechOps engineers on your shift with complex tasks
  • Represent the TechOps team in meetings and make recommendations on new procedures
  • Use internal tools to restore normal service operations during escalated incidents
  • Drive the core values of the company and ensure a quality customer experience

Requirements

  • Minimum of 2 years of related experience with a technical Bachelor's degree or equivalent practical experience
  • Ability to obtain an adjudicated Single Scope Background Investigation (SSBI) and SECRET clearance
  • Experience in working on distributed systems or a passion for finding edge cases at scale
  • Strong problem-solving skills and ability to work in a fast-paced environment

Nice-to-haves

  • Understanding of monitoring and troubleshooting Splunk environments
  • Understanding of administering or architecting distributed Splunk environments
  • Experience with development and deployment of a hosted cloud environment, preferably Azure
  • Experience with Python, Golang, or Shell for scripting, and Git or similar version control systems
  • Knowledge of standard methodologies related to security, performance, and disaster recovery
  • Knowledge of the Linux Operating System

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan and match
  • Paid time off
  • Employee Stock Purchase Plan (ESPP)
  • Competitive benefits package
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