Splunk
posted 3 months ago
Splunk is dedicated to building a safer and more resilient digital world, and as a Site Reliability Engineer (SRE) early in your career, you will play a crucial role in this mission. The Cloud organization at Splunk is focused on developing and maintaining robust and resilient platform solutions for the Software as a Service (SaaS) hosting of Splunk's enterprise software. This position is part of the TechOps team, which is responsible for monitoring and resolving issues that affect the availability and performance of Splunk for our cloud customers 24/7. As a member of this team, you will be the authority on customer experience, providing support and guidance to ensure that all technical issues are addressed promptly and effectively. In this role, you will work on a 4 x 10 shift schedule from Wednesday to Saturday, 4 PM to 2 AM. Your primary responsibilities will include providing technical support for the Splunk Cloud fleet, performing impact assessments, documenting issues and remediation steps, and leading support cases. You will also communicate with TechOps engineers and business partners regarding cloud-related issues, assist colleagues with complex tasks, and represent the TechOps team in meetings to recommend new procedures and processes. Your goal will be to restore normal service operations as quickly as possible during escalated incidents, ensuring a quality customer experience at all times. You will thrive in this position if you have a passion for large complex systems and enjoy working on distributed systems. You will be expected to think critically about how to automate processes and improve efficiency across thousands of machines. Data-driven decision-making is key, and you will strive to identify and resolve issues before they impact customers. This is a fully remote position, but candidates must be U.S. citizens working on U.S. soil and able to support FedRAMP High requirements.