Pointright - Pittsburgh, PA
posted 4 months ago
As a Site Reliability Engineer III at Net Health, you will play a crucial role in managing the performance, stability, and redundancy of our Platform systems and infrastructure. This position is designed for individuals who are proactive and relentless in their pursuit of identifying and implementing infrastructure solutions that ensure high degrees of observability, availability, and reliability. You will be part of a collaborative team that is responsible for remediating system instability and slowness through effective monitoring, fault tolerance, tooling, capacity management, and automation. Your partnership with development teams will be critical in ensuring that Net Health Platforms are performant, scalable, fault tolerant, and compliant with HIPAA regulations. In this role, you will lead emergency response efforts in conjunction with Engineering, Infrastructure, and Database teams to establish root causes of incidents. You will also be responsible for building robust monitoring solutions and expanding our current monitoring and alerting capabilities. Your participation in the design of solutions will be essential in increasing the holistic stability of Net Health Platforms while identifying potential risks. Conducting Blameless Postmortems and Anomaly Investigations after incidents will be part of your responsibilities, allowing you to analyze root causes and create permanent solutions to improve serviceability and prevent future outages. You will establish a culture of learning from past issues by promoting a Don't Repeat Incidents (DRI) approach, always looking to improve monitoring and dashboarding capabilities. Collaborating with development teams and architecture will be necessary to ensure applications are performing efficiently and to resolve any application performance issues. Additionally, you will consult with management to analyze short- and long-range business requirements and recommend innovations. Championing automation efforts to reduce or eliminate repetitive, manual processes will be a key focus, as will partnering with project management to define Service Level Objectives (SLO) and implement Service Level Indicators (SLI) to track compliance. Finally, you will lead capacity management and disaster recovery testing efforts to ensure the resilience of our systems.