About the position
GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world. We are building global platforms, in LATAM, Europe, China, U.S. and Canada- and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business. Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.
Responsibilities
- Guide the architecture and development teams on how to make applications highly available, reliable, and performant at global scale
- Partner with architecture team to ensure operability, measurability, and manageability are accounted for in business features and enablers
- Collaborate with product owners and managers to establish service level objectives for applications and agreed consequences if the objectives are not being met
- Collaborate with development team members to identify monitoring gaps, identify application performance improvement opportunities and assist with troubleshooting problems
- Drive the Root Cause Analysis of production issues and other failures within the product software, pipeline, or other DevOps support processes or technology
- Design, build, and champion automated solutions to optimize application/service/platform uptime with minimal human intervention
- Be available for an on-call rotation to participate in troubleshooting and communication efforts outside of normal business hours
- Create and implement standards and best practices, driving adoption across development teams and external vendors as applicable
- Perform other duties as assigned
- Conform with all company policies and procedures
Requirements
- Authority in defining, implementing, and evaluating Service Level Objectives (SLO) and Service Level Indicators (SLI), and associated consequences
- Software development expertise in multiple high-level programming and scripting languages
- Expert in evolutionary database design, query performance analysis, and indexing as a cornerstone for delivering scalable, performant products and services
- Expert in designing, building, and optimizing automated pipelines with automated testing and automated security controls
- Expert in performing Root Cause Analysis and Problem Management
- Experience working in Agile Scrum teams with demonstrated success leading improvements (getting better/faster/happier)
- Help establish and maintain a culture of learning through the development and sharing of skills, knowledge, process and tools; combat traditional silos that create 'us and them' environments
- A driving passion for finding solutions to hard problems at scale and operationalizing them
- Exceptional critical thinking and communication skills, with a passion for leveraging documentation as a tool for constant improvement
Nice-to-haves
- 5-7 years experience in software development and test automation required
- 5-7 years of cloud experience strongly preferred
- Bachelor's Degree in related field or equivalent work or military experience required
- Master's Degree in related field preferred
Benefits
- Generous benefits package available on day one to include: 401K matching
- Bonding leave for new parents (12 weeks, 100% paid)
- Tuition assistance
- Training
- GM employee auto discount
- Community service pay
- Nine company holidays
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