Site Reliability Engineer, Platform Solutions, Enterprise Partnerships

Goldman Sachs - Richardson, TX

Full-time - Mid Level

Richardson, TX

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Senior Software Engineer in Platform Solutions for Enterprise Partnerships will play a pivotal role in architecting, designing, and implementing strategic business initiatives that enhance customer experience and banking solutions. This position requires collaboration with various internal and external product managers and cross-functional teams to ensure a cohesive end-to-end experience. The engineer will also be responsible for site reliability engineering duties, which include monitoring service level objectives (SLOs), incident management, troubleshooting, and developing tools related to observability. In addition to these responsibilities, the engineer will create and support automation solutions aimed at improving platform reliability and increasing team productivity. They will assess monitoring and alert signals to evaluate their impact and risk to the business, guiding the incident management process while fostering a blameless post-mortem culture. Continuous optimization of system performance is essential, with a focus on anticipating customer needs and driving innovation. The role also involves providing primary operational support for multiple large, distributed software applications and working with core banking platforms like Corecard and Finacle. The engineer will prioritize product development roadmaps and align them with business and technological initiatives. Furthermore, they will assist Internal Audit in reviewing the effectiveness of internal controls and enhancing these controls to mitigate customer, operational, regulatory, and reputational risks.

Responsibilities

• Work across Enterprise Partnership teams to architect, design and implement strategic business initiatives that enable GS to provide best customer experience and banking solutions.
• Collaborate with other internal and external product managers and diverse cross-functional teams to ensure cohesiveness of the overall end-to-end experiences.
• Perform site reliability engineering duties including monitoring SLOs, incident management, troubleshooting, and building/implementing tools related to observability.
• Create and support automation solutions to improve the reliability of the platform and to increase the productivity of the team.
• Assess monitoring & alert signals to determine impact and risk to the business and help steer the incident management process and a blameless port-mortem culture.
• Define, Measure and continuously optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production support.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Work with core banking platforms such as Corecard & Finacle to prioritize their product development roadmap and get alignment with GS business & technological initiatives.
• Work closely with Business and Product to identify market opportunities, build business cases for new features, products, and revenue streams that contribute to our digital strategy.
• Assist Internal Audit to review the effectiveness of internal controls and build more robust controls to prevent customer, operations, regulatory and reputational risk.

Requirements

• 5+ years of prior work experience in SRE and Production support role as an individual contributor.
• Advanced degree in Computer Science, Computer Engineering, or related field.
• Experience with distributed systems design, maintenance, and troubleshooting.
• Familiarity with database concepts (e.g., SQL Server, Sybase, Oracle, Dynamo DB or PostgreSQL).
• Experience in implementing monitoring systems and dashboards from logs, metrics, and telemetry (Grafana, Prometheus, Splunk, Datadog, Kibana, Job Schedulers etc).
• Familiarity in working on retail/consumer banking platforms.
• Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team.
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.
• Strong verbal and written communication skills.
• Experience with cloud computing and running applications at scale.
• Ability to pick up new software, frameworks and APIs quickly.
• Experience in ITIL, DevOps and SRE ecosystem.