Site Reliability Engineer (Remote)

Teaching Strategies - Denton, TX

Full-time - Senior

Remote - Denton, TX

Educational Services

About the position

Teaching Strategies is seeking a highly talented and innovative Site Reliability Engineer (SRE) to join our Infrastructure Engineering group. This hands-on technical role is crucial for maintaining the reliability and performance of our customer-facing services and products. The SRE will collaborate closely with development, QA, and Core Platform Engineering teams to implement Infrastructure-as-Code, automation, and CI/CD practices, ensuring scalable and efficient technology solutions for our educational products.

Responsibilities

• Own uptime and support all customer-facing services and products.
• Drive improvements to observability of service performance metrics, monitors, and alerting.
• Provision, manage, and automate our SaaS platform across multiple production and test environments.
• Support and enhance build and release pipelines using process and tooling to provide self-service automations.
• Collaborate with development teams to identify and remove potential performance bottlenecks.
• Establish SLIs and SLOs for services in partnership with engineering teams.
• Participate in the on-call rotation with the team.
• Resolve incidents, perform root cause analysis, and maintain a library of runbooks.
• Implement and automate security controls, governance processes, and compliance validation.
• Participate in and drive infrastructure architecture decisions.
• Mentor junior members of the team.

Requirements

• Minimum of 10 years of build automation and release management experience in a SaaS production environment.
• Hands-on experience with Linux and system administration and engineering.
• Comfortable in a containerized environment using Kubernetes (EKS), helm, and ArgoCD.
• Proficiency with configuration management tools such as Ansible, Chef, and Salt.
• Production experience in operations for mission-critical services that are always-up and always-available.
• Strong knowledge of ephemeral infrastructure, horizontal scaling, self-healing architectures, service discovery, logging, monitoring, and alerting.
• Expert level experience with AWS and hybrid cloud systems/designs.
• Proficiency with IaC tools such as Terraform and AWS CloudFormation.
• Expert understanding of troubleshooting systems at the protocol layer (TCP/IP, UDP, HTTP, SSL/TLS, DNS).
• Proficient with scripting languages such as Bash, Python, or Go.
• Experience developing CI/CD pipelines using Jenkins or BitBucket Pipelines.
• Knowledge of best-practice security, performance, and networking techniques for high-traffic customer-facing systems.
• Experience with monitoring and logging tools such as New Relic or AWS CloudWatch.
• Experience with relational and NoSQL databases, including Microsoft SQL, Postgres, and MongoDB.
• Excellent troubleshooting and testing skills.
• A passion for learning new technologies.
• Experience with Agile methodology and a passion for software development best practices.
• Strong sense of collaboration, teamwork, and accountability.

Nice-to-haves

• Experience working for a B2B SaaS company.

Benefits

• Competitive compensation package
• Employee Equity Appreciation Program
• Health and wellness insurance benefits
• 401k with employer match
• Flexible work environment
• Unlimited paid time off (including paid holidays and Winter Break)
• Paid parental leave
• Tuition assistance, professional development, and opportunities for career growth
• Best in class technology equipment for every employee
• Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field