Check Point Software Technologies - Seattle, WA
posted 3 months ago
As a Site Reliability Engineer (SRE) at Check Point Software Technologies, you will play a crucial role in ensuring the reliability and performance of our security services. This position involves investigating complex production issues, enhancing system resilience, and expanding our monitoring coverage. You will collaborate with customer-facing teams to support technical investigations and implementations, while also automating processes to reduce workload and improve system stability. Your expertise will contribute to maintaining a high level of service for our customers, ensuring that we meet their real-time needs in the ever-evolving landscape of cyber security. In this role, you will lead investigations into cross-functional production issues, working closely with other experts to identify root causes and implement effective solutions. You will be responsible for maintaining 100% monitoring coverage, developing strategies that focus on alerting for symptoms rather than just outages. Your efforts will help reduce workload and improve uptime, as well as enhance SLA response times through automation of production issue management. Additionally, you will act as the R&D extension in North America, providing support for critical production issues during business hours. Your advanced troubleshooting skills will be essential in resolving complex network problems and recurring platform issues. You will also support Account Managers and the Customer Success team with complex and strategic implementations, ensuring that our infrastructure can grow and adapt to meet customer demands.