Site Reliability Engineer, Sr

PNC - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Site Reliability Engineer, Sr at PNC is responsible for stabilizing environments and enhancing engineering stability through analytics and metrics. This role involves site design consulting, platform management, and capacity planning, ensuring robust monitoring systems are in place. The engineer will lead performance tuning, troubleshoot incidents, and mentor junior team members, all while fostering a customer-focused and risk-managed approach to operations.

Responsibilities

• Identify and establish ways of stabilizing environments and sites.
• Drive engineering stability through analytics and metrics.
• Consult on site design, manage platforms, and plan capacity.
• Define and implement robust dashboards and monitoring systems.
• Coordinate and implement SLAs and SLOs for applications and services.
• Analyze metrics from operating sites to assist in performance tuning.
• Troubleshoot priority incidents and participate in blameless post-mortems.
• Optimize complex systems and user interactions in production.
• Engage in testing strategy approaches and complex incident response.
• Mentor and train junior team members on infrastructure management best practices.

Requirements

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of relevant industry experience.
• Strong analytical and technical troubleshooting skills.

Nice-to-haves

• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service