Site Reliability Engineer - Waltham, MA

Dentsply Sirona - Waltham, MA

Full-time - Mid Level

Hybrid - Waltham, MA

Miscellaneous Manufacturing

About the position

The Site Reliability Engineer at Dentsply Sirona will be responsible for ensuring system reliability and performance within a global team. This role involves acting as 24/7 emergency support for products, restoring services promptly during downtimes, and optimizing system performance through continuous improvement. The position is part of the Software Engineering & User Experience organization and offers a mix of remote and in-office work.

Responsibilities

• Gather and analyze metrics from operating systems and applications for performance tuning and fault finding.
• Partner with development and operations teams to improve services through rigorous testing and release procedures; perform root cause analyses and implement solutions.
• Collaborate with architecture teams to enhance system design.
• Improve existing systems through automation and uplifts.
• Participate in system design consulting and platform management.
• Balance feature development speed and reliability with well-defined service-level objectives.
• Monitor availability and take a holistic view of system health in the production environment.
• Build software and systems to manage platform infrastructure and applications.
• Enhance reliability and quality of products in a microservice architecture.
• Measure and optimize system performance to innovate for continual improvement.
• Act as 24/7 emergency support for products, restoring services ASAP during downtimes.

Requirements

• Bachelor's or Master's degree in Computer Science or Software Engineering or relevant experience.
• At least 3 years' experience in a Site Reliability Engineering / Platform Engineering / DevOps role or similar.
• Excellent troubleshooting skills with proven experience resolving production downtime.
• Deep understanding of algorithms, data structures, complexity analysis, and software design.
• Good analytical skills and excellent communication skills; professional English is required, German is a bonus.
• At least Google Associate Cloud Engineer certification; higher certifications are a bonus.

Nice-to-haves

• Experience with Kubernetes and GCP cloud as both an admin and user.
• Previous software development experience in Golang, C++, or any modern programming language; Flutter experience is a bonus.
• Familiarity with monitoring tools (e.g., Datadog) and project tracking software (e.g., Jira).
• Proficiency in building/maintaining CI and CD pipelines.
• Good understanding of systems automation and IT Security.

Benefits

• Professional development opportunities
• Flexible working arrangements
• High-performance culture
• Innovative work environment