Site Reliability Engineer - Z Platform

Hybrid - Bangalore, IN

Professional, Scientific, and Technical Services

About the position

The IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing. Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a Digital Experience. Enable Best in Class IT with Enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance. Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt. Collaborating with other departments and teams to align technology efforts with broader corporate objectives. Providing guidance and expertise on technology trends, best practices, and standards. This Group comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world.

Responsibilities

• Provide technical support using problem determination and problem source identification skills.
• Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
• Recommend and implement optimization and automation to existing technical support tools, procedures, and processes and implement new tools.
• Provide training for and mentor others on the team.

Requirements

• Deep knowledge in z/OS and z Storage support and demonstrate deep knowledge of OS and zOS Storage in mainframe environment.
• Experience in Cloud Infrastructure and Knowledge of Network technologies.
• Be able to solve complex problems and have living experience in installation, configuration, high availability, root cause analysis, performance tuning, and security & compliance activities.
• Experience in working with global teams, with people from several locations.
• Autonomy to work without supervision, targeting to achieve agreed-upon goals and with innovative mindset.
• Lead z/OS system design discussions, plan and implement.
• Fluent in English, both written and spoken.

Nice-to-haves

• REXX programming experience.
• Ansible experience on Mainframe.
• Zowe, ZOAU, R3S knowledge.
• Other zOS Middleware (DB2, IMS) or Base/Storage/TWS/Network/Netview systems management/support experience.
• Experience in automation and execution of tests/automation of new workloads.
• Basic understanding of container technology and tools such as Docker, Kubernetes and Red Hat OpenShift.