Site Reliability Engineer

Edible Arrangements - Atlanta, GA

Full-time - Senior

Remote - Atlanta, GA

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior Site Reliability Engineer (SRE), you will be responsible for ensuring the resilience and reliability of our e-commerce applications through monitoring, automation, and proactive site maintenance. You will leverage Datadog, Azure Application Insights, and other industry-standard tools to develop robust monitoring systems that enhance site awareness, detect and respond to incidents, and maintain high availability. This role involves collaboration across engineering teams to build a proactive approach to system health, site reliability, and incident management.

Responsibilities

• Develop, implement, and manage monitoring and alerting systems using Datadog, Azure Application Insights, and other related technologies.
• Ensure integration of Datadog with .NET, Node.js and React-based applications for comprehensive monitoring of application performance and health.
• Establish proactive monitoring practices to reduce site outages and gain insight into system performance.
• Design and implement Standard Operating Procedures (SOPs) for incident response and resolution.
• Collaborate with engineering and product teams to execute comprehensive incident response plans.
• Optimize Azure DevOps pipelines to address blockers, errors, and build issues.
• Maintain and improve application performance and resilience through Azure services.
• Execute SQL queries to assess and troubleshoot database performance and availability issues.
• Work closely with developers to embed monitoring tools into the development cycle.
• Create detailed documentation, including SOPs, best practices, and monitoring configurations.
• Stay current with emerging monitoring technologies to enhance platform reliability and scalability.
• Promote a culture of learning and proactive improvement through root cause analysis.

Requirements

• 5+ years of experience in Site Reliability Engineering, preferably within an e-commerce or high-traffic web application environment.
• Strong expertise with Datadog, including setting up integrations and creating custom metrics, dashboards, and alerts.
• Proven experience with Azure Application Insights, Azure DevOps, and implementing monitoring solutions in cloud environments.
• Hands-on experience managing and optimizing Azure App Services, Azure Front Door, Azure Application Gateway, and SQL databases.
• Familiarity with SOP development for incident management and proactive monitoring.
• Knowledge of CI/CD pipelines in Azure DevOps and experience in resolving build blockers.

Nice-to-haves

• Advanced certifications in Azure (e.g., Azure DevOps Engineer Expert, Azure Solutions Architect).
• Extensive experience with high-traffic e-commerce applications and a track record of ensuring uptime and resilience.
• Experience with other monitoring and observability tools (e.g., Grafana, Prometheus).

Benefits

• Onsite work environment with work-from-home flexibility.
• Growth & Development opportunities for personal and professional growth.
• Healthcare plans including health/dental/vision insurance, 401K Plan, company-paid life insurance, and short-term disability.
• Paid time off, including sick days & holidays.