Site Reliability Engineer

INSPYR Solutions - Miami, FL

Full-time - Mid Level

Miami, FL

Administrative and Support Services

About the position

The Site Reliability Engineer will play a critical role in ensuring the reliability, performance, and seamless operation of Royal Caribbean Cruise Lines' digital ecosystem, which includes guest-facing mobile apps, websites, and backend systems. The engineer will collaborate with development, operations, and product teams to build and maintain a highly resilient and scalable digital experience for guests.

Responsibilities

• Respond to and resolve production incidents, prioritizing guest-facing issues to minimize disruption.
• Conduct root cause analysis and implement preventive measures to avoid recurrence.
• Build, maintain, and enhance monitoring tools and dashboards to provide visibility into system health and performance.
• Develop and implement automation scripts and tools to streamline operations and improve system reliability.
• Work closely with product teams to incorporate reliability principles into new feature development.
• Create and maintain clear documentation on system architecture and incident postmortems.
• Participate in on-call rotation to acknowledge and escalate incidents.

Requirements

• Strong knowledge of mobile (iOS, Android) and web technologies, backend systems, cloud infrastructure (AWS, Azure), and database technologies.
• Proficiency in one or more programming languages (e.g., Python, Java, Go) for scripting and automation.
• Experience with monitoring tools like Prometheus, Grafana, or Splunk.
• Experience with incident management tools like PagerDuty or ServiceNow.
• Understanding of security best practices and incident response.
• Excellent written and verbal communication skills.
• Ability to work with large volumes of customer data and use Oracle SQL (or similar) to query databases.

Nice-to-haves

• 5+ years of demonstrated proficiency in one or more scripting languages such as Python or Go.
• 3+ years of experience with Kubernetes or equivalent.
• 5+ years of software development experience in Java or JavaScript.
• 3+ years of experience with containers and container orchestrators like Docker and Kubernetes.
• 5+ years of experience debugging and fixing system/infrastructure and application issues.
• 5+ years of experience working with monitoring tools such as Prometheus, Grafana, or Google Stack Driver.
• 5+ years of experience with databases (SQL or NoSQL).
• 5+ years of experience with log analysis and building dashboards.
• At least 6 years in a Reliability Engineering, DevOps, or infrastructure-focused role.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan