Site Reliability Engineer

About the position

We are seeking a skilled and motivated Site Reliability Engineer (SRE) to become a valuable addition to our dynamic and innovative team. As a SRE, you will play a critical role in ensuring the reliability, availability, and performance of our cloud-based services and applications. You will work closely with our engineering teams to design, build, and maintain robust, scalable, and highly available cloud infrastructure. Much of our software development focuses on building infrastructure to scale our operations in a hybrid cloud environment and eliminating work through automation. On the SRE team, you'll have the opportunity to manage the complex challenges of scale and fast growth which are unique to Glean, while using your expertise in coding, algorithms, problem-solving, and SRE practices. We keep Glean applications up and running, ensuring our customers have the best and most reliable experience possible.

Responsibilities

• Ensure High Availability: Implement and maintain resilient cloud architectures, monitor system performance, and proactively identify and resolve potential bottlenecks or points of failure.
• Incident Management: Play an active role in production on-call, responding swiftly to troubleshoot and resolve production issues. Minimize service disruptions and downtime by conducting thorough triaging and debugging of product or system issues. Continuously optimize the on-call process for sustainability and efficiency.
• Automation and Tooling: Develop and maintain automation scripts, tools, and processes to streamline system deployment, monitoring, and management tasks. Your contributions will be vital in efficiently scaling cloud operations.
• Performance Optimization: Optimize cloud infrastructure and applications for performance, scalability, and cost-effectiveness.
• Security and Compliance: Collaborate with security engineers to implement best practices and ensure compliance with security standards and policies.
• Monitoring and Alerting: Design and configure advanced monitoring systems to gain insights into system behavior, set up alerts, and respond proactively to potential issues. Create and maintain comprehensive dashboards and playbooks for production on-call.
• Software Development Consultation: Engage actively in the entire software development lifecycle. Participate in system design reviews and provide valuable SRE insights during launch reviews, influencing and enhancing system architecture.

Requirements

• Bachelor's degree in Computer Science, a related field, or equivalent practical experience.
• 3+ years of experience as a Site Reliability Engineer or similar role, with a primary focus on managing cloud-based services and infrastructure.
• 5+ years of experience with software development in one or more programming languages.
• Strong knowledge of cloud platforms such as Google Cloud Platform, AWS, or Azure.
• Practical experience with containerization technologies, including Docker and Kubernetes. Familiarity with infrastructure as code tools like Terraform is essential.
• Solid understanding of networking, security principles, and best practices.
• Proficiency in using monitoring and alerting tools to detect and respond to potential issues effectively.

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• A home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily