Site-Reliability Engineer

About the position

As a Senior Site Reliability Engineer, you will be crucial in developing a highly reliable and scalable warehouse automation application that operates 24/7. Your mission will involve creating an environment where various product teams can safely and efficiently deploy applications. You will provide tools that offer insights into the application, enabling our teams to continuously improve and effectively troubleshoot any problems. You will also work to ensure proactive alerting and recovery while collaborating with multiple teams on cloud infrastructure decisions. In this critical role, you will be a technical thought leader and expected to identify faulty logic and novel solutions to complex problems. You’ll evangelize these and other necessary technical concepts, collaborate with different teams to assess risks, support continuous monitoring/alerting, and set up SLOs and SLIs for several core features. This role will involve close cooperation with Cloud Infrastructure Engineers and Senior Software Engineers.

Responsibilities

• Collaborate to achieve highly available and scalable Azure cloud infrastructure supporting 24/7 warehouse automation applications
• Lead teams to define healthy observability practices with tools such as New Relic, DataDog, Sentry, Prometheus, and Grafana
• Work with application engineers to establish and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for core application features
• Conduct root cause analysis and coach teams on improving existing practices
• Utilize Terraform to ensure consistent and repeatable deployments
• Work with multiple CNCF projects such as Helm, Flux, Argo, Kubernetes, Prometheus, and Grafana
• Create tools and automation to streamline development workflows and enable safe, efficient application deployments
• Collaborate with product squads to assess risks and develop mitigation strategies for system reliability
• Implement security best practices and ensure compliance with industry standards across cloud infrastructure
• Serve as a technical evangelist for reliability engineering principles and best practices across the organization
• Mentor software engineers on building reliable, observable applications while continuously improving operational efficiency

Requirements

• 5+ years of experience in a Site Reliability Engineering or related role
• 2+ years of experience focusing on improving observability and performance of applications
• Mindful of the tradeoffs with various infrastructure choices and how they impact uptime
• Focused on delighting customers by establishing clear expectations
• Experience evangelizing technical concepts

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs including mentorship/coaching programs with external industry leaders
• Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more