The Site Reliability Engineer (SRE) position is a critical role that focuses on ensuring the reliability, availability, and performance of our systems and services. The SRE will be responsible for creating and managing build pipelines using tools such as Bamboo and GitLab, as well as troubleshooting any build and deployment failures that may arise. This role involves release management, where the engineer will work closely with development teams to solve complex performance and scaling issues, ensuring that we can meet traffic demands effectively, especially during peak times driven by organic growth and marketing events. In addition to managing CI/CD pipelines and production releases, the SRE will develop and maintain release architectures and monitoring frameworks that support the product team. This includes enhancing process flows for delivery and working within ServiceNow to create requests and changes as needed. The engineer will also assist developers through Jira tickets, analyze application logs for errors and performance bottlenecks, and document processes and procedures to ensure clarity and efficiency in operations. The SRE will champion improvements and drive efficiencies through teamwork, patch creation, and deployment, all while working with minimal direction. Effective communication is key, as the engineer will need to identify priorities and communication barriers, influence change, and be proactive in providing 24/7 production support. This role requires a strong technical background and the ability to work collaboratively across multiple teams to resolve technical issues and implement solutions.