Site Reliability / Gitops Engineer

Canonical Group - Pittsburgh, PA

Full-time - Mid Level

Remote - Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

The Site Reliability / Gitops Engineer role at Canonical is a hands-on position focused on driving operations automation and improving infrastructure as code practices. The engineer will work within the IS team to support and maintain Canonical's IT production services, which serve over 60 million Ubuntu users. This position involves collaborating with development teams, automating software operations, and enhancing the resilience and scalability of cloud and container services.

Responsibilities

• Apply experience of Infrastructure as Code (IaC) to develop practices within IS by increasing automation and improving processes.
• Automate software operations for re-usability and consistency across private and public clouds.
• Develop new features and improve the resilience and scalability of Canonical's cloud and container portfolio.
• Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure.
• Develop skills in troubleshooting, capacity planning, and performance investigation, using observability tools like Prometheus, Grafana, and Elasticsearch.
• Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures.
• Provide assistance and work with globally distributed engineering, operations, and support peers.
• Focus on larger projects and automation of manual tasks during uninterrupted development time.
• Share experience and best practices with team members in design sessions and mentorship.
• Carry final responsibility for time-critical escalations.

Requirements

• Deep experience in defining operations in code using version control, peer review, and CI/CD.
• Strong modern engineering background including peer-review, unit testing, SCM, CI/CD, and Agile methodologies.
• Python software development experience with large projects.
• Practical knowledge of Linux networking, routing, and firewalls.
• Affinity with various forms of Linux storage, including Ceph and databases.
• Hands-on experience administering enterprise Linux servers.
• Extensive knowledge of cloud computing concepts and technologies.
• Bachelor's degree or greater in computer science or related engineering field.
• Clear and effective communication skills in English across various mediums.
• Motivated to troubleshoot from kernel to web and willing to seek help when needed.
• Flexibility and ability to learn new things quickly.
• Ability to work within distributed teams and adapt to fast-changing environments.
• Passion for open-source technologies, especially Ubuntu or Debian.

Nice-to-haves

• Experience with CI/CD pipelines and software development practices.
• Familiarity with observability tools and monitoring systems.

Benefits

• Fully remote working environment.
• Personal learning and development budget of 2,000 USD per annum.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Parental Leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues at 'sprints'.
• Priority Pass for travel and travel upgrades for long haul company events.