Site Reliability / Gitops Engineer

Canonical Group - Milwaukee, WI

Full-time - Mid Level

Remote - Milwaukee, WI

Professional, Scientific, and Technical Services

About the position

The Site Reliability / Gitops Engineer role at Canonical offers an opportunity for a hands-on technologist passionate about Linux and open source products. This position involves driving operations automation within Canonical's IT production services, which support over 60 million Ubuntu users. The engineer will utilize Infrastructure as Code (IaC) practices, collaborate with development teams, and maintain operational responsibility for core services, networks, and infrastructure.

Responsibilities

• Apply experience of IaC to develop infrastructure as code practice within IS by increasing automation and improving IaC processes.
• Automate software operations for re-usability and consistency across private and public clouds.
• Develop new features and improve the resilience and scalability of existing cloud and container portfolio.
• Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure.
• Develop skills in troubleshooting, capacity planning, and performance investigation.
• Set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services.
• Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures.
• Provide assistance and work with globally distributed engineering, operations, and support peers.
• Share experience, know-how, and best practices with team members in design sessions, mentorship, and collaborative work.
• Carry final responsibility for time-critical escalations.

Requirements

• Deep experience of operations in code, using version control, peer review, and CI/CD to roll out changes to applications and infrastructure.
• Strong modern engineering background including peer-review, unit testing, SCM, CI/CD, and Agile methodologies.
• Python software development experience with large projects.
• Practical knowledge of Linux networking, routing, and firewalls.
• Affinity with various forms of Linux storage, from Ceph to Databases.
• Hands-on experience administering enterprise Linux servers.
• Extensive knowledge of cloud computing concepts and technologies.
• Bachelor's degree or greater, preferably in computer science or related engineering field.
• Ability to communicate clearly and effectively in English over various mediums.
• Motivated and able to troubleshoot from kernel to web, willing to ask others when appropriate.
• Willingness to be flexible and learn new things quickly.
• Ability to work within distributed teams and be inspired by fast-changing environments.
• Passionate and familiar with open-source, especially Ubuntu or Debian.

Benefits

• Fully remote working environment
• Personal learning and development budget of 2,000 USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at 'sprints'
• Priority Pass for travel and travel upgrades for long haul company events