Site Reliability Operations Analyst - Commercial

$160,000 - $160,000/Yr

Palantir Technologies - Denver, CO

Full-time - Mid Level

Denver, CO

Publishing Industries

About the position

As a Site Reliability Operations Analyst at Palantir, you will play a crucial role in ensuring the smooth deployment and operation of our software solutions. This position involves crafting and implementing processes to streamline workflows, tracking and stabilizing projects, and proactively addressing customer needs. Your work will enable engineers to focus on technical challenges while you manage project execution and optimize processes.

Responsibilities

• Support deployments at large, global customers and assist with new pilot projects.
• Act as the first responder to issues, taking initiative to resolve problems before seeking help.
• Craft and implement processes to reduce friction and enhance team efficiency.
• Collaborate creatively with team members to ensure project success.

Requirements

• 3+ years of project/program management experience in a fast-paced environment.
• Ability to travel 25-75%, varying by location and team.

Nice-to-haves

• Extraordinary judgment and composure in high-pressure situations.
• Proven track record of developing effective relationships with customers.
• Meticulous attention to detail in tracking project metrics.
• Enthusiasm for working on-site with customers and supporting internal projects.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• Basic life, AD&D, and disability insurance coverage.
• Commuter benefits.
• Relocation assistance.
• Take what you need paid time off, not accrual based.
• 2 weeks paid time off built into the end of each year.
• 10 paid holidays throughout the year.
• Supportive leave of absence program for military service and medical events.
• Paid leave for new parents and subsidized back-up care.
• Fertility and family building benefits including adoption and surrogacy support.
• Stipend for expenses related to a new child.
• 401k plan enrollment.