Site Reliability Operations Analyst - US Government

$93,000 - $160,000/Yr

Palantir Technologies - Washington, DC

Full-time - Mid Level

Washington, DC

Publishing Industries

About the position

As a Site Reliability Operations Analyst at Palantir, you will play a crucial role in the deployment and operational success of our software solutions. Your primary responsibility will be to craft, implement, and execute processes that streamline workflows and reduce friction within the team. You will be the engine behind Palantir deployments, ensuring that projects are tracked and stabilized, roadblocks are removed, and customer needs are anticipated. This will allow our engineers to focus on the technical challenges they are best equipped to solve. In this position, you will encounter a variety of challenges and problems. One day, you may be supporting a deployment at a large customer, and the next, you could be assisting with a new pilot project. You will be the first responder when issues arise, taking the initiative to address problems even if they fall outside your area of expertise. Your proactive approach will be essential in maintaining operational efficiency and ensuring that the team can deliver high-quality results. Your role will also involve crafting and implementing processes that reduce friction, enabling all team members to focus on their strengths. You will need to think creatively, work collaboratively, and go above and beyond to ensure that tasks are completed effectively and efficiently. This position requires extraordinary judgment and composure in high-pressure situations, as well as a creative approach to project management that emphasizes lightweight frameworks and rapid iteration. You will be expected to maintain meticulous attention to detail, including accurate record-keeping and diligent tracking of key project metrics. Enthusiasm for working on-site with customers and supporting internal projects will be vital, as you will be bringing order and efficiency to critical initiatives.

Responsibilities

• Support deployments at large customers and assist with new pilot projects.
• Act as the first responder to issues, taking initiative to resolve problems.
• Craft and implement processes to reduce friction and enhance team efficiency.
• Collaborate with team members to ensure effective project execution.
• Maintain accurate records and track key project metrics.

Requirements

• Active US security clearance, designated Top Secret or above.
• 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.
• Ability to travel 25-75%, varies by location and team.

Nice-to-haves

• Experience in a technology or software development environment.
• Strong problem-solving skills and a proactive mindset.
• Ability to work collaboratively in a team setting.

Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.
• Basic life, AD&D, and disability insurance coverage.
• Commuter benefits.
• Relocation assistance.
• Take what you need paid time off, not accrual based.
• 2 weeks paid time off built into the end of each year (subject to team and business needs).
• 10 paid holidays throughout the calendar year.
• Supportive leave of absence program including time off for military service and medical events.
• Paid leave for new parents and subsidized back-up care for all parents.
• Fertility and family building benefits including adoption, surrogacy, and preservation.
• Stipend to help with expenses that come with a new child.
• 401k plan enrollment.