Site Services Supervisor (Print Room)

Ricoh Electronics - Newport, RI

Full-time - Mid Level

Hybrid - Newport, RI

Machinery Manufacturing

About the position

The Site Services Supervisor (Print Room) at Ricoh is responsible for delivering exceptional customer service by managing and leading employees at an allocated site. This role focuses on ensuring efficient business processes, meeting customer satisfaction, and maintaining high-quality service standards. The supervisor will also be involved in training staff, managing key systems, and providing relevant management information to meet client and company requirements.

Responsibilities

• Deliver exceptional proactive customer service to the customer by managing and leading employees at the site.
• Ensure efficient and responsive business process services to meet agreed SLAs and customer satisfaction.
• Quickly solve operational problems to provide the most efficient service.
• Build relationships with users and manage their perceptions and expectations.
• Manage Ricoh Site Procedures Guides to ensure up-to-date content for all sites.
• Maintain key systems/databases in line with the contract to ensure accurate information management.
• Ensure all work meets customer confidentiality, deadlines, SLAs, and KPIs.
• Train all site employees to ensure processes are in place and managed effectively.
• Provide timely, accurate management information covering financial and operational KPIs for client reporting and Ricoh requirements.
• Create and sustain an engaged workforce through coaching and development of the team.
• Adhere to all Ricoh UK policies and procedures, including EHS guidelines.

Requirements

• Good IT skills
• People management skills
• Team-oriented and proactive
• Excellent organizational skills with attention to detail
• Excellent verbal and written communication skills
• Strong customer service skills
• Commitment and flexibility
• Multi-tasking abilities
• Good time management skills
• Ability to manage site-level change
• Professional and presentable in uniform at all times.

Nice-to-haves

• Experience in a supervisory role
• Knowledge of print room operations
• Familiarity with Ricoh's service excellence methodology.

Benefits

• Flexible and hybrid working options
• Competitive holiday entitlement
• Two days special leave for volunteering
• Additional holiday purchase scheme
• Flexible retirement plan
• Wellbeing schemes including Employee Assistance Programme
• Financial protection and life cover
• Medical protection
• Gym, travel, and retail discounts
• Company car or car allowance
• Cycle to work scheme
• Career development and lifelong learning opportunities.