Site Warranty Superintendent

Fading West Construction - Buena Vista, CO

Full-time

Buena Vista, CO

About the position

The Site Warranty Superintendent at Fading West Construction is responsible for managing warranty claims submitted by homeowners and clients for completed homes. This role serves as a liaison between homeowners/clients and the company, ensuring timely communication and processing of claims while maintaining high standards of customer service and operational efficiency.

Responsibilities

• Manage and oversee service email/portal and communications with clients and homeowners in a timely & respectful manner.
• Schedule service appointments with clients and homeowners who have claims.
• Update and track open and closed warranty claims.
• Train and manage FWC team members to help complete work for claims as needed.
• Source material to perform necessary work to complete claims.
• Schedule and oversee subcontractors to complete claims as needed.
• Report to supervisor with updates on claims and issues on a weekly basis.
• Communicate feedback to supervisors and Fading West Homes factory personnel in a constructive way to improve factory processes.
• Strategically collaborate with other FWC superintendents and management to help contribute to progressing modular finish on active projects while still meeting warranty expectations and communication with homeowners.
• Travel to job sites for warranty purposes.

Requirements

• Minimum of 5 years of construction related experience required.
• Successful customer service experience.
• Previous management experience preferred.
• Experience with reading plans and basic framing layout required.
• Basic knowledge of job-site tools & equipment maintenance required.
• Proficiency with Procore and Microsoft Office preferred.
• Valid driver's license.

Nice-to-haves

• Self-starter
• Excellent customer service skills
• Diverse trades skillset and ability to train other employees
• Enjoys helping people and solving problems
• Ability to manage people and delegate to complete work effectively.