SIU Analyst

Argo Group - San Antonio, TX

Full-time - Entry Level

Remote - San Antonio, TX

Merchant Wholesalers, Durable Goods

About the position

Argo Group is seeking an SIU Analyst to support investigative teams in both basic and major investigations. This role involves ensuring data accuracy in claims systems, conducting audits, analyzing social media for claim consistency, and assisting in the development of case management tools. The position emphasizes proactive data investigations and effective communication with the SIU team, contributing to fraud awareness training and enhancing workflows.

Responsibilities

• Ensure data is updated in claims source systems to assist in SIU investigations.
• Conduct ISO runs as directed by the SIU team.
• Conduct audits as requested by the SVP, Claims Shared Services to ensure compliance with red flag identification.
• Analyze Social Media results to determine whether a claimant's activity level or employment status is consistent with the claim.
• Initiate proactive data investigations.
• Effectively communicate with the SIU team on general observations and provide ongoing feedback on trends and developments.
• Assist with the development and growth of our case management platform and data modeling tools.
• Assist with fraud awareness training for the claims and underwriting staff.

Requirements

• Bachelor's degree from an accredited university required.
• Two or more related designations or four additional years of related experience may be substituted in lieu of a degree.
• A practical knowledge of SIU typically achieved through a minimum of two years' investigative experience in the private sector.
• Good business acumen, understanding how an insurance company works and its profitability.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Excellent communication skills and the ability to build lasting relationships.
• Exhibit natural and intellectual curiosity to explore all options.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills.
• Ability to take a proactive and pragmatic approach to negotiation.
• Strong customer focus and effective time management skills.

Nice-to-haves

• Certified Insurance Fraud Investigator (CIFI)
• Ability to quickly obtain a license within 1 year.
• Proficient in MS Office Suite and other business-related software.

Benefits

• Competitive compensation and merit-driven profit sharing.
• Flexible workplace policies including remote work and sabbatical leave.
• Comprehensive health, wellness, and financial planning options.
• Dental, disability, life, medical, and vision insurance.
• Matching 401(k) retirement savings plan.
• Generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays, and a paid voluntary day).
• Paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military leave.
• Employee assistance program (EAP) and an array of voluntary benefits.
• Continuous learning and professional development opportunities through Argo Academy.
• Inclusive culture that develops and sponsors diverse teams.