SIU Analyst

Argo Group - San Antonio, TX

Full-time

San Antonio, TX

Merchant Wholesalers, Durable Goods

About the position

The SIU Analyst at Argo Group plays a crucial support role within the Special Investigations Unit (SIU), assisting investigative teams in both basic and major investigations. This position focuses on ensuring data accuracy in claims systems, conducting audits, analyzing social media for claim consistency, and contributing to the development of case management tools. The role requires effective communication with the SIU team and participation in fraud awareness training, all while fostering a growth mindset and a collaborative work environment.

Responsibilities

• Ensure data is updated in claims source systems to assist in SIU investigations.
• Conduct ISO runs as directed by the SIU team.
• Conduct audits as requested by the SVP, Claims Shared Services to ensure compliance with red flag identification.
• Analyze Social Media results to determine whether a claimant's activity level or employment status is consistent with the claim.
• Initiate proactive data investigations.
• Effectively communicate with the SIU team on general observations and provide ongoing feedback on trends and developments.
• Assist with the development and growth of the case management platform and data modeling tools.
• Assist with fraud awareness training for the claims and underwriting staff.

Requirements

• Bachelor's degree from an accredited university required.
• Two or more related designations or four additional years of related experience may be substituted in lieu of a degree.
• A practical knowledge of SIU typically achieved through a minimum of two years' investigative experience in the private sector.
• Good business acumen, understanding how an insurance company works and its profitability.
• Ability to exercise discretion and independent judgment with respect to significant matters.
• Excellent communication skills and ability to build lasting relationships.
• Natural and intellectual curiosity to explore and consider all options.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills.
• Strong claim negotiation skills.
• Proactive and pragmatic approach to negotiation.
• Strong customer focus and effective time management skills.
• Ability to articulate the financial value of work at multiple responsibility levels.
• Demonstrate sound judgment under technical direction.
• Demonstrate inner strength and courage to do the right thing.
• Proficient in MS Office Suite and other business-related software.
• Effective listening and questioning techniques to gather information.
• Polished and professional written and verbal communication skills.
• Ability to network, build and maintain relationships, and establish visibility with business partners.
• Fluency in reading and writing English is required.
• Desire for continued professional development through education and self-development opportunities.
• Certified Insurance Fraud Investigator (CIFI) required.
• Must be licensed or have the ability to quickly obtain a license within 1 year.