About the position
Argo Group is seeking a highly capable SIU Investigator to join our team in New York, Chicago, Omaha, Richmond (VA), Rockwood (PA), or San Antonio. This position is crucial for identifying, investigating, and deterring instances of fraud in both claims and underwriting for a multi-line, commercial carrier. The SIU Investigator will work under limited technical direction, applying established investigative methodologies and strategies to uncover suspected instances of insurance fraud. This role requires a deep understanding of the property and casualty insurance industry, including Workers' Compensation and other commercial insurance services, as well as local and federal laws related to insurance fraud investigations. The investigator will manage investigative vendors to conduct field and surveillance efforts, prepare and present detailed reports of investigations, and collaborate with law enforcement and state agencies in support of criminal investigations. Effective communication with the SIU team is essential, as is the ability to maintain confidentiality and security of sensitive information throughout the investigative process. The role may also involve serving as a Subject Matter Expert (SME) on specific matters related to claims or underwriting, and assisting with fraud awareness training for staff. Argo Group prides itself on fostering an inclusive culture that embraces diversity and innovation. We encourage employees to bring their whole selves to work and provide equal opportunities for success. The work environment is designed to inspire creativity and collaboration, allowing employees to thrive in a fast-paced setting. Our claims professionals are empowered to exercise independent discretion and creativity in developing solutions, treating each case as unique. We believe in building a diverse team and strive to create a welcoming space for everyone.
Responsibilities
- Identify and investigate suspected instances of insurance fraud in claims and underwriting.
- Apply investigative methodologies and strategies under limited technical direction.
- Manage investigative vendors for field and surveillance efforts.
- Prepare and present detailed verbal and written reports of investigations.
- Collaborate with law enforcement and state agencies in support of criminal investigations.
- Communicate effectively with the SIU team on observations and trends.
- Ensure confidentiality and security of sensitive information during investigations.
- Serve as a Subject Matter Expert (SME) for claims or underwriting teams as needed.
- Assist with fraud awareness training for claims and underwriting staff.
Requirements
- Bachelor's degree in Criminal Justice or related field from an accredited university required.
- Two or more related designations (CIFI, FCLS, CFE) or four additional years of related experience may substitute for a degree.
- Minimum of five years' investigative experience in the private sector, with advanced knowledge of SIU.
- Strong business acumen and understanding of how an insurance company operates and makes money.
- Ability to exercise discretion and independent judgment on significant matters.
- Excellent communication skills and ability to build lasting relationships.
- Natural curiosity and willingness to explore all options in problem-solving.
- Desire to work in a fast-paced environment with excellent evaluation and strategic skills.
- Strong customer focus and effective time management skills.
- Ability to articulate the financial value of work at multiple responsibility levels.
- Demonstrates integrity and courage in decision-making.
- Proficient in MS Office Suite and other business-related software.
- Effective listening and questioning techniques to gather information from insureds and claimants.
Nice-to-haves
- Experience in the insurance industry or related fields.
- Knowledge of local and federal laws regarding insurance fraud investigations.
- Familiarity with investigative software and tools.
Benefits
- Competitive compensation and merit-driven profit sharing.
- Flexible workplace policies including compressed hours, flex-time, job-sharing, and remote work options.
- Comprehensive health, wellness, and financial planning options including dental, disability, life, medical, and vision insurance.
- Matching 401(k) retirement savings plan.
- Generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays, and a paid voluntary day).
- Paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military leave.
- Employee assistance program (EAP) and an array of voluntary benefits.
- Continuous learning and professional development opportunities through Argo Academy.
- Inclusive culture that encourages cross-functional engagement and collaboration.
- Active community outreach and volunteer programs.
