Skagway Cultural Garden Business Operations Manager

Skagway Traditional Council - Skagway, AK

Full-time

Skagway, AK

About the position

The Skagway Cultural Garden Business Operations Manager is responsible for overseeing the operations of the Skagway Sculpture Garden, including the tour experience, retail operations, coffee bar, and facilities rental for special occasions. This role involves managing staff, developing tour products that highlight Alaska Native culture, and ensuring a positive visitor experience.

Responsibilities

• Supervise, recruit and train staff in retail, food service, custodial services, and visitor information/tour guide within the Sculpture Garden.
• Plan and develop a tour product within the garden for a positive visitor experience that revolves around Alaska native culture, art, language, and history.
• Order retail items and set up retail shop with STC logo and designs.
• Create sales agreements for STC members to sell their artwork at the Sculpture Garden.
• Work with Alaska Native and First Nations people to host traditional skills demonstrations, storytelling, performances, etc.
• Secure all necessary permits and licenses for business operations and food service.
• Create marketing strategies for the business and have working knowledge of business use of social media.
• Work with tour companies, tour brokers, cruise lines and other business partners.
• Manage rental of garden and facilities for special events.
• Manage a strict and balanced budget for all Sculpture Garden business activities.
• Participate in STC meetings and submit written reports monthly to the Tribal Council.

Requirements

• BS degree in business or related field or equivalent work experience.
• Experience with references in tourism hospitality, retail, food and beverage and staff management.
• Must be able to work independently.
• Ability to deal with the public pleasantly and provide a positive image of the tribe.
• Strong written, verbal and computer skills (MS Office etc.)