Ski & Snowboard School Product Manager

About the position

The Ski & Snowboard School Product Manager at Vail Resorts is responsible for overseeing the quality of all program products at the location. This role involves managing a team of 50-60 instructors and acting as a liaison between various management levels to ensure that guests receive an exceptional experience. The position is full-time and seasonal, focusing on hiring, training, and maintaining high standards of service and safety within the ski and snowboard programs.

Responsibilities

• Hiring and training staff.
• Managing and coaching instructors and supervisors.
• Scheduling staff, assigning work, and booking private lessons when needed.
• Maintaining overall morale of program staff.
• Ensuring workplace safety and supporting all safety initiatives.
• Conducting quality control of all products within the program, including various lesson types.
• Communicating with the Location Manager, supervisors, and inside staff personnel.
• Performing administrative duties.
• Driving value for the company.
• Other duties as assigned.

Requirements

• High School Degree or Equivalent required; College degree preferred.
• Minimum three years as a full-time instructor for a recognized ski and snowboard school required.
• At least two years management experience with the Vail Ski and Snowboard School preferred.
• Minimum PSIA/AASI Level 3 Certification required.
• Knowledge of Microsoft Office applications (Excel, Word, Access) required; knowledge of RPOS preferred.
• Must read, speak, and comprehend English and possess writing and editing skills required.
• Excellent guest service and communication skills; must be organized and detail-oriented required.
• Knowledge of V/BC Ski & Snowboard School operations preferred.
• Prior Vail Resorts experience preferred.

Benefits

• Free Epic pass(es) for employees
• Free ski and snowboard lessons
• 40% retail discounts
• Employee Assistance Program
• Excellent training and professional development
• Referral Program