Qualtrics - New York, NY

posted about 1 month ago

Full-time - Intern
New York, NY
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The SkillBridge Customer Success Associate Internship is designed for individuals looking to gain hands-on experience in customer success within a dynamic and supportive environment. This internship will provide opportunities to work closely with customers, understand their needs, and help them achieve their goals while enhancing their experience with our products and services.

Responsibilities

  • Assist customers with onboarding and product setup.
  • Provide ongoing support and guidance to customers throughout their journey.
  • Gather customer feedback and relay it to the product team for improvements.
  • Help create and maintain customer success documentation and resources.
  • Participate in team meetings and contribute to customer success strategies.

Requirements

  • Currently enrolled in a degree program or recent graduate in a related field.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.
  • Basic understanding of customer success principles and practices.

Nice-to-haves

  • Experience with customer relationship management (CRM) tools.
  • Familiarity with data analysis and reporting.
  • Interest in technology and software solutions.

Benefits

  • Mentorship from experienced professionals.
  • Networking opportunities within the industry.
  • Potential for full-time employment after internship.
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