Skycap/Porter

G2 Secure Staffing - Irving, TX

Full-time

Irving, TX

Administrative and Support Services

About the position

The position involves providing special services to passengers at an airport, including assistance with baggage and general information. The role requires effective communication and customer service skills, as well as the ability to work in various weather conditions. The employee will be responsible for ensuring passenger satisfaction and safety while adhering to company policies and regulations.

Responsibilities

• Provides special service (courtesy chair/bags, carts, assistance with carry-on baggage) as requested
• Provide general information to passengers, give directions and flight information
• Meet inbound flights as requested to provide special services to passengers
• Actively participate in the Safety Management System (SMS)
• Meet and greet arriving passengers in claim area
• Offer assistance in obtaining baggage and ground transportation
• Transport checked baggage from one location to the appropriate location
• Transport oversized pieces of luggage/other checked articles directly to bag room upon request
• Be neat and careful when handling other people's property, especially mobility aids and luggage
• Keep supervisor informed of needs and problems in assigned areas
• Maintain cleanliness of immediate work area and report maintenance needs
• Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
• Attend meetings and in-services as required
• Adhere to company policies and procedures and participate in achievement of company objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
• Perform other duties as requested
• Comply with all safety requirements

Requirements

• High School diploma or equivalent
• Computer experience necessary
• Previous customer service experience preferred
• Must be 18 years of age or older
• Must have reliable telephone and transportation
• Must have prior baggage service or airline experience