Sleep Expert - Sales

Mattress Firm - Lewiston, ID

Full-time - Entry Level

Lewiston, ID

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Join Mattress Firm as a Sleep Expert® and embark on a rewarding career focused on enhancing customer experiences in the retail mattress industry. This role emphasizes customer-centric sales training, enabling you to assist customers in creating their ideal sleep environment. The position is designed to foster personal and professional growth while helping individuals achieve better sleep and overall well-being.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as a subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders.
• Maintain awareness of the competition, advertisements, and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Requirements

• Strong interpersonal and communication skills to build customer relationships.
• Ability to drive sales performance and meet KPIs.
• Knowledge of mattress products and sleep solutions.
• Experience in retail sales or customer service is preferred.

Nice-to-haves

• Experience with social media marketing.
• Familiarity with the mattress industry or sleep products.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Discounts on cell phone products and services, tickets to events and attractions, personal travel, electronics and appliance purchases, and pet insurance plans.