Small and Medium Business Sales Rep

HP - Rio Rancho, NM

Full-time - Entry Level

Rio Rancho, NM

Computer and Electronic Product Manufacturing

About the position

The Small and Medium Business Sales Representative at HP is responsible for engaging with potential customers, qualifying leads, processing orders, and guiding them through the purchasing journey. This role aims to achieve and exceed performance goals and quotas while providing tailored solutions to meet customer needs.

Responsibilities

• Develops a basic understanding of the organization's products or services, including key features, benefits, and use cases, to effectively communicate with potential customers.
• Engages in conversations with potential customers to understand their pain points, challenges, and objectives, in order to tailor solutions that match their needs.
• Learns to handle common objections and concerns raised by potential customers, providing clear and persuasive responses to address doubts.
• Identifies opportunities to suggest complementary products or services based on the potential customer's needs and interests.
• Collaborates with management and experienced sales representatives to place orders for selected customers/accounts via phone.
• Monitors order processing to address customer inquiries about delivery, directing customers to relevant departments, and sharing sales updates with experienced Sales Reps.
• Informs customers about organization promotions and upgrades, and potentially persuades them to consider extended products or services.
• Collects feedback from potential customers about their preferences, objections, and any additional information that can be useful for the sales process.
• Participates in training sessions to improve sales skills, product knowledge, and customer service techniques.
• Achieves individual and team-based goals related to lead conversion, response time, and other performance metrics and quotas.

Requirements

• Basic understanding of sales processes and customer engagement techniques.
• Strong communication skills to effectively interact with potential customers.
• Ability to learn and understand the organization's products and services quickly.
• Problem-solving skills to address customer objections and concerns.
• Team collaboration skills to work with management and experienced sales representatives.

Nice-to-haves

• Previous experience in sales or customer service roles.
• Familiarity with CRM software and sales tracking tools.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off
• Employee discounts on products and services