Small Business Digital Product Manager -Payments - Vice President (

JPMorgan Chase - Plano, TX

Full-time - Senior

Plano, TX

Credit Intermediation and Related Activities

About the position

As a Product Manager in Small Business Digital Onboarding within the Commercial and Investment Bank, you will play a pivotal role in shaping the future of product innovation. Your primary responsibility will be to drive value for customers by guiding successful product launches and ensuring that the products resonate with clients. You will be an integral part of a dynamic team that is focused on innovating new product offerings and managing the end-to-end product life cycle. Your role will involve acting as the voice of the customer, developing profitable products that provide significant customer value, and ensuring that these products are scalable, resilient, and stable. In this position, you will collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. The SMB Digital Onboarding team is tasked with building a streamlined onboarding, KYC, and client outreach platform to reduce friction and time to market for payments products. As part of the Payments - Digital Onboarding team, you will have the opportunity to make immediate and long-lasting impacts on the onboarding journeys for Payments clients, supporting them throughout their lifecycle with JP Morgan Chase. Your role will require you to develop a product strategy and vision that delivers value to customers, manage discovery efforts and market research to uncover customer solutions, and maintain a product backlog that aligns with the overall strategic roadmap. You will lead the execution of complex digital products and initiatives that have enterprise-wide impact, define product requirements, and collaborate with various stakeholders to drive digital onboarding and KYC solutions for both internal and external clients.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads the execution of complex digital products, programs and initiatives which have impact across the enterprise
• Drives global product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements
• Works closely with the scrum team to drive requirements as the product owner
• Acts as a key participant in large-scale planning, defining the product roadmap based on business outcomes
• Makes decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Collaborates and consults strategically with peers, colleagues and mid-level to senior managers to resolve issues and achieve execution goals
• Operates as primary interface between business, tech, ops, risk, legal and compliance to drive digital onboarding and KYC solutions to internal and external clients

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
• Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities
• Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
• Possess excellent communication, analytical and problem-solving skills
• Prior experience in managing API driven digital platforms (working knowledge of APIs and User Acceptance Testing)
• Presents ideas to senior management & clients and are excited to work with payments onboarding/lifecycle management vendors
• Familiarity with managing an API-driven product, ability to understand and work on APIs from product management perspective
• Bachelor's degree

Nice-to-haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• A strong background in digital payments, especially in marketplace settings or master/sub-merchant programs
• Potentially act as a mentor for other members in the team
• Charting and driving initiatives in novel areas, as opposed to working within clearly established parameters
• Understanding of product lifecycle planning (JIRA) and wiki tools (e.g. Confluence)

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching