Small Business Lending Sr Manager of Operations

State of Arkansas - Lowell, AR

Full-time - Manager

Lowell, AR

Executive, Legislative, and Other General Government Support

About the position

The SBU Senior Manager of Operations at Arvest is responsible for providing strategic leadership and direction for the small business lending operations. This role involves overseeing processing, underwriting, and credit administration functions, ensuring alignment with organizational objectives and compliance with regulatory guidelines. The manager will also focus on optimizing operational processes, building relationships with partners, and supporting a customer-centric culture to enhance business performance.

Responsibilities

• Establish operational standards, goals, and service level agreements for the Small Business Unit (SBU).
• Provide leadership and direction to the small business lending team, including an operations manager and credit administrator.
• Develop, coach, and inspire associates to achieve optimal performance.
• Execute financial and resource plans, manage the budget, and monitor expenses.
• Oversee the health of the loan portfolio, ensuring proper risk assessment and credit quality.
• Collaborate with risk and compliance teams to implement control processes and ensure adherence to regulations.
• Serve as a subject matter expert, providing guidance and problem resolution to bank associates.
• Champion a customer-centric culture to enhance customer satisfaction and loyalty.
• Develop and implement strategic plans to optimize processing and underwriting functions.
• Formulate improvements to policies and processes to cut costs and explore new revenue streams.
• Collaborate with internal partners to align lending with developmental goals.
• Participate in setting pricing strategies for small business loan products.
• Stay updated on industry developments, regulations, and loan products.

Requirements

• Proven experience in small business lending operations management.
• Strong leadership and team management skills.
• Excellent financial acumen and budget management capabilities.
• In-depth knowledge of underwriting, credit administration, and risk assessment processes.
• Ability to develop and implement strategic plans effectively.
• Strong communication and relationship-building skills.

Nice-to-haves

• Experience in a banking or financial services environment.
• Familiarity with regulatory compliance in lending.
• Knowledge of customer relationship management (CRM) systems.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.
• Professional development opportunities.