Small Commercial Property Adjuster II

$59,400 - $91,500/Yr

Liberty Mutual - Shawnee, KS

Full-time

Shawnee, KS

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Small Commercial Property Adjuster II at Liberty Mutual Insurance is responsible for investigating commercial property claims, evaluating damages, determining coverage, and negotiating settlements. This role requires a thorough understanding of property insurance and claims handling, ensuring prompt and fair resolutions while maintaining clear communication with all parties involved.

Responsibilities

• Conducts a prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss.
• Reviews and utilizes financial statements to adjust moderately sized business interruption losses.
• Conduct on-site appraisal or direct independent adjuster to determine facts relevant causation, damages and exposure.
• Engages and manages consultants and independent adjusters as required, monitoring costs to ensure they are reasonable and necessary.
• Establishes and maintains accurate loss cost estimates and reserves for each claim for reporting, financial records, and other purposes.
• Keeps the Insured and others informed about the claim's status with clear, timely and accurate written/oral communications.
• Effectively communicates in writing on moderately complex coverage issues with minimal review and coaching.
• Determines depreciation of claim and affirms or denies coverage based on the facts and the policy terms and conditions.
• Develops information necessary to make advance, partial and final payments when appropriate.
• Meets time requirements of the policy and fair claims handling practices.
• Effectively negotiates settlement of claims of varying complexity and perils, achieving a prompt, fair and equitable settlement of a claim, where there is policy liability.
• Keeps the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
• May participate in quality assurance file review sessions and serve as a technical resource for less experienced claims personnel.
• Will be called upon for catastrophe duty.

Requirements

• Knowledge of property insurance, commercial property claims, coverage evaluation, claims investigation, loss assessment, evaluation and reserves, financial analyses, and insurance regulations.
• Negotiation and settlement of moderate complexity claims.
• Strong focus on customer service, decision making, results orientation, spoken communication, and adaptability.
• Ability to build relationships, mentor and train less experienced team members, listen effectively, write business correspondence, produce accurate work, manage projects, and manage vendors.
• Proficiency in core applications/spreadsheets as normally acquired through a bachelor's degree or equivalent; successful completion of required internal training programs and AIC (Associate in Claims) module 33; and at least 18 months of progressively responsible experience.
• Ability and willingness to travel to the site of a catastrophe for assignments that may last several weeks.

Benefits

• Comprehensive benefits package
• Continuous learning opportunities
• Diversity, equity, and inclusion initiatives
• Employee Resource Groups (ERGs) for community and support