Smart Buildings Service Coordinator / Dispatcher- Lakewood, CO

$37,660 - $64,560/Yr

Siemens - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

Machinery Manufacturing

About the position

The Service Coordinator at Siemens plays a crucial role in ensuring the delivery of onsite and remote service activities for customers. This position involves coordinating resources, managing service requests, and ensuring customer satisfaction through effective communication and scheduling. The role requires a blend of organizational skills and customer service expertise to meet service commitments and enhance customer experiences.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Schedule resources to support standard service agreements.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Requirements

• High school diploma or state-recognized GED.
• Demonstrated organizational and interpersonal skills.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice-to-haves

• Associate degree.
• Experience dispatching/scheduling field personnel/technicians.
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry.

Benefits

• Health and wellness benefits
• Competitive pay range of $37,660 - $64,560 based on experience and location.