This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Smart Buildings Service Coordinator - Hybrid - Greater Jacksonville, FL
$33,810 - $57,960/Yr
Siemens - Jacksonville, FL
posted 3 months ago
Full-time - Entry Level
Hybrid - Jacksonville, FL
Machinery Manufacturing
About the position
The Smart Buildings Service Coordinator at Siemens plays a crucial role in ensuring the efficient delivery of onsite and remote service activities for customers. This position involves coordinating resources, managing service requests, and maintaining high customer satisfaction through effective communication and scheduling. The role supports the overall mission of creating efficient, safe, and adaptable environments through technology.
Responsibilities
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
- Act as primary point of contact for service customers to ensure expectations are met.
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
- Schedule resources to support standard service agreements.
- Make decisions regarding the scheduling and movement of resources and material based on service calls, urgency, contractual obligation, and availability.
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Requirements
- High school diploma or state-recognized GED.
- Demonstrated organizational and interpersonal skills.
- Ability to read and understand customer service contracts.
- Experience with Microsoft Office and business software systems (e.g., SAP).
- Verbal and written communication skills in English.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Nice-to-haves
- Associate degree.
- Experience dispatching/scheduling field personnel/technicians.
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry.
Benefits
- Health and wellness benefits
- Comprehensive in-office training plan
- Hybrid work schedule with 2-3 days in the office
