SMART, KIND CUSTOMER SERVICE STAFF WANTED! $45,000 - $60,000

$45,000 - $60,000/Yr

Landmark Pest Management - Schaumburg, IL

Full-time - Entry Level

Onsite - Schaumburg, IL

51-100 employees

About the position

Landmark Pest Management is seeking a dedicated and customer-oriented Account Specialist to join our team in Schaumburg, IL. This full-time position offers a competitive salary ranging from $45,000 to $60,000 annually, with opportunities for overtime. The role involves providing exceptional customer service, supporting management, and ensuring client satisfaction through effective communication and organization. The ideal candidate will thrive in a dynamic environment, embrace creativity, and contribute to our mission of humane wildlife management and pest control.

Responsibilities

• Provide high-level support to executives and management.
• Work closely with Service Managers using industry standard pest management software to maintain and update client accounts.
• Coordinate scheduling of services.
• Check accuracy of documents prepared by others on your team.
• Follow up with clients and prospective clients via telephone and email.
• Notate all client phone calls, emails, and interactions.
• Data entry and clerical support.
• Assist with staff training.
• Attend outside events and training, and register colleagues for these events.
• Attend workshops that focus on human resources, best practices, employment law, marketing, lean, sales, and other business topics and implement the skills learned to improve the quality of the company.
• Build rapport on behalf of the company at public events.
• Prepare invoices, process payments and review past due invoices.
• Manage task list for invoicing and other projects.
• Lend additional support to Office Manager and support staff.
• Process memos and schedule follow up visits to progress all active jobs forward.
• Other projects as assigned.

Requirements

• Proficiency in Microsoft Office programs.
• Excellent customer service skills.
• Excellent phone skills.
• Professional written and verbal communication with all stakeholders.
• Attention to detail.
• Ability to work independently and as part of a team.
• Ability to manage sensitive information and maintain confidentiality.
• Ability to prioritize and organize tasks.
• Willingness to work 5-days each week from 7:30 a.m. to 5 p.m.
• Willingness to take a weekday off and work some weekend days.

Nice-to-haves

• Experience with Google Docs.
• Entry-level experience in customer service or related fields.
• Ability to shift focus with grace and then refocus on a task.
• Diplomacy and resilience in customer interactions.
• Solution-oriented mindset.

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance