SMB Sales Manager

$50,000 - $153,000/Yr

Frontier Communications - Dallas, TX

Full-time - Mid Level

Dallas, TX

Telecommunications

About the position

The SMB Sales Manager at Frontier Communications plays a crucial role in driving revenue growth and acquiring new small to medium-sized business (SMB) customers. This position involves developing and mentoring a high-performing sales team, engaging with local communities, and collaborating with various departments to deliver high-quality solutions. The role requires strong leadership skills, expertise in sales strategies, and a commitment to excellence in customer service.

Responsibilities

• Develop and mentor a high-performing sales team of approximately 10 SMB Sales Executives.
• Oversee the talent management of the sales team, working with HR on sourcing, assessment, selection, and onboarding.
• Provide ongoing coaching to help each SMB Sales Executive meet or exceed sales goals and position them for advancement within Frontier.
• Maintain a strong focus on activity/KPI management and account planning.
• Drive revenue growth through the sale of Frontier's products, services, and solutions.
• Lead by example, ensuring Frontier creates business value for customers.
• Coach SMB Sales Executives on surfacing customer needs, handling objections, and connecting customer business objectives with Frontier offerings.
• Review sales proposals to ensure they meet customer needs.
• Develop the sales team's ability to provide relevant insights to customers.
• Build and expand relationships with decision-makers in prospect and customer accounts.
• Encourage your team to establish themselves as trusted advisors to prospects and customers.
• Bring innovative ideas to both the internal team and customers.
• Demonstrate a commitment to excellence and strong business acumen.
• Partner with other sales resources and pre-sales engagement members to align goals and ensure continuous improvement.

Requirements

• 3-5 years of experience managing sales teams.
• 5+ years of experience in telecommunications (ILEC, CLEC, wireless, or cable), IT, or Managed Services industry in a B2B sales environment.
• Bachelor's degree preferred.
• Proven ability to engage prospective customers and establish credibility.
• Comfortable discussing financial metrics, calculations, and business case assumptions with customers and prospects.
• Strong market and industry knowledge, with the ability to recognize changing trends.
• Excellent objection handling and contract negotiating skills.
• Ability to oversee talent development programs.
• Demonstrated ability to link corporate strategic goals to customer-facing solutions.
• Driven to invest in knowledge acquisition and problem-solving.
• Strong presentation skills.
• Ability to communicate and present to Frontier management as needed.
• Valid State driver's license and clean driving record required.

Nice-to-haves

• Experience in cold calling and territory management.
• Ability to inspire and lead a sales team.

Benefits

• Paid parental leave
• Caregiver leave
• Partner benefits
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching