SMB Sales Operations Manager - Compensation

Citizens Telecom Services Company L.L.C. - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Telecommunications

About the position

The SMB Sales Operations Manager at Frontier is a crucial role aimed at supporting the Operations Director in driving sales initiatives within the SMB segment. This position focuses on managing the SMB sales compensation program and leading large-scale transformations. The ideal candidate will be proactive and collaborative, with a passion for sales excellence and talent development, working closely with sales teams and leadership to achieve growth targets and enhance customer experiences.

Responsibilities

• Gauge the efficacy of existing compensation methodologies and strategies while providing input into overall plan design to drive key sales outcomes and leadership business objectives.
• Serve as the primary liaison on behalf of SMB, leading initiatives to streamline and automate all processes related to sales compensation, in partnership with corporate accounting.
• Provide analytical support, including assessment of historical data and pipeline, and conduct ad-hoc research and analysis on related variable pay projects as identified by management.
• Summarize findings and communicate recommendations to senior leadership.
• Assist, evaluate, and improve processes and procedures relating to quota setting, performance management, and complex payment scenarios.
• Actively identify and address barriers to sales success, employing innovative solutions to drive improvement.

Requirements

• Advanced skills in MS Office.
• Knowledge of HR reporting systems and structured incentive compensation tools (e.g., Xactly) preferred.
• Minimum of 5 years of experience in sales compensation, territory planning, and/or statistical analysis roles, with progressively increasing responsibility and complexity of work.
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies & tools.
• Strong attention to detail and confidence in manipulating complex data, ensuring high accuracy and data integrity.
• Excellent verbal, analytical, written communication, and interpersonal skills; ability to influence key stakeholders and partners throughout the business.
• Self-starter with exemplary organization and resolution management skills.

Nice-to-haves

• Familiarity with PowerBI is a plus.