SMB Sales Operations Manager - Compensation

Citizens Telecom Services Company L.L.C. - Dallas, TX

Full-time - Mid Level

Dallas, TX

1,001-5,000 employees

Telecommunications

About the position

The SMB Sales Operations Manager at Frontier plays a crucial role in supporting the Operations Director to drive sales initiatives within the SMB segment. This position focuses on managing the SMB sales compensation program and leading large-scale transformations. The role requires a proactive and collaborative individual who is passionate about sales excellence and talent development, working closely with sales teams and leadership to achieve growth targets and enhance customer experiences.

Responsibilities

• Gauge the efficacy of existing compensation methodologies and strategies while providing input into overall plan design to drive key sales outcomes and leadership business objectives.
• Serve as the primary liaison on behalf of SMB, leading initiatives to streamline and automate all processes related to sales compensation, in partnership with corporate accounting.
• Provide analytical support, including assessment of historical data and pipeline analysis, and conduct ad-hoc research on variable pay projects as identified by management.
• Summarize findings and communicate recommendations to senior leadership.
• Assist in evaluating and improving processes related to quota setting, performance management, and complex payment scenarios.
• Identify and address barriers to sales success, employing innovative solutions to drive improvement.

Requirements

• Advanced skills in MS Office.
• Knowledge of HR reporting systems and structured incentive compensation tools (e.g., Xactly) preferred.
• Minimum of 5 years of experience in sales compensation, territory planning, and/or statistical analysis roles with increasing responsibility.
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies & tools.
• Strong attention to detail and ability to manipulate complex data with high accuracy and data integrity.
• Excellent verbal, analytical, written communication, and interpersonal skills; ability to influence key stakeholders.

Nice-to-haves

• Familiarity with PowerBI is a plus.