SMB Sales Operations Manager - Systems

Frontier Southwest Incorporated - Dallas, TX

Full-time - Mid Level

Dallas, TX

About the position

The SMB Sales Operations Manager at Systems Frontier Southwest Inc. is a key role focused on driving sales initiatives within the SMB segment. This position supports the Operations Director and is designed for a proactive individual passionate about sales excellence and talent development. The manager will collaborate with sales teams and cross-functional partners to achieve growth targets and enhance customer experiences.

Responsibilities

• Gauge the efficacy of existing methodologies and strategies while providing input into overall plan design to drive key sales outcomes and leadership business objectives.
• Facilitate training programs and coaching sessions for sales team members to enhance skills and foster career development.
• Partner with Field Technicians, Engineering, Sales Effectiveness, and Consumer teams to ensure seamless customer touchpoints and optimize sales processes.
• Stay informed on industry trends and market dynamics to provide insights and recommendations that support strategic decision-making.
• Ensure project objectives are met by monitoring and measuring progress regularly to determine variances from the plan; identify risks, assess, analyze, and report progress in a timely and consistent manner to the leadership teams.
• Actively identify and address barriers to sales success, employing innovative solutions to drive improvement.

Requirements

• 5+ years of experience in sales management, preferably within the telecommunications industry.
• Strong understanding and creation of processes and systems that yield high results.
• Excellent verbal, written, and presentation skills; comfortable interacting with stakeholders at all levels.
• Ability to work collaboratively with diverse teams and contribute to a positive team culture.
• Proven ability to navigate challenges and devise effective solutions in a dynamic environment.
• Comfortable with telecom technology and software necessary for job role (MS Word, Excel, PowerPoint, SharePoint and Teams a plus).