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The SME for Technical Area role at TeKnowledge is a senior technical position focused on advancing the technical capabilities of the staff and identifying opportunities for product improvement. The individual will serve as an advisor to the team, guiding them through complex technical issues while also being heavily involved in coaching, mentoring, and training. This position is integral to ensuring high-quality service delivery and customer satisfaction, particularly within the M365 team, which supports online and cloud applications for premier customers.